Returns & Exchanges​

At Diamond Double O Feed Co., we stand behind the products we carry and want our customers to be satisfied with their purchases.

 

Due to the nature of feed, forage, supplements, and animal health products, certain items cannot be returned once they leave our facility.

 

Eligible Returns

 

Returns may be accepted on eligible items that are:

- unopened

- unused

- in original condition

- accompanied by proof of purchase

 

Eligible returns must be requested within 30 days of pickup or delivery.

 

Non-Returnable Items

 

For safety and quality control reasons, we cannot accept returns on:

- opened feed or supplements

- forage products

- bulk products

- special orders

- custom orders

- products with damaged or missing packaging

- clearance or discounted items

 

Damaged or Incorrect Orders

 

Please inspect your order upon pickup or delivery.

 

If there is an issue with your order, including:

- damaged product

- incorrect items

- missing items

 

Please contact us within 48 hours so we can assist in resolving the issue.

 

Refunds

 

Approved refunds will be issued to the original payment method unless otherwise arranged.

 

Shipping, freight, and delivery charges are non-refundable once services have been completed.

 

Manufacturer Issues

 

Certain product concerns may require review by the manufacturer. We may assist customers with contacting the manufacturer when applicable.

 

Questions

 

If you have questions regarding returns or product concerns, please contact us during business hours.

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Clearance Items

All discounted/clearance items are final sale and sold “as-is”

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Open feed bags, if the product is moldy, can be returned for replacement or store credit.​

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